How are your shipping costs calculated?
We ship UPS ground insured. The shipping cost is based on size over weight. We have decided on a flat rate shipping cost of aprox $3.00 per item. Items sold as a set will be charged as a single item for shipping, which will be at a slightly lower rate then if the items were bought separately. There will also be a $5.00 handling fee on each order placed. Can I return my purchase?
You can return any item at your expense and receive a refund of the purchase price not
including shipping. No returns on personalized items. All returns must be approved to
receive a refund. Items damaged in shipping can be replaced by insurance. Defective items
can be replaced through our warranty procedures. Do I get a warranty?
Yes. We guarantee that our decorations will not fall apart or fade do to defective
materials. Although we use the highest quality materials available in some rare cases
the lumber company has given us bad wood. We make every effort to avoid using
anything that we feel won’t last, however if something gets past us we will replace
any decoration that splits, falls apart or fades under normal circumstances within one
year of purchase. In these rare cases we will require proof of purchase and a picture of
damaged item. There could be a shipping cost of 50% of actual cost of shipping on all
replacement items unless included with a future order. If replacement item is included
with a new order no additional shipping will apply for that item. Any alteration to our
decorations will void the warranty. All warranty decisions are at our discretion, but
will be fair. We have always stood behind our products and will continue to do so. How long before my order ships or arrives?
All orders ship in approximately 2-6 business days. These signs are hand made and some can
be personalized which could delay the shipping of that item. We will ship all items as fast as
possible without compromising on the quality. We will try and put priority on any items ordered
close to the season they were intended for. We do however ask that you order items as early as you
can, to allow for order processing and ground shipment time. Ground shipments generally take 5 days
and can take up to 7 days. Processing & Shipping can take longer during the peak holiday seasons.
